Capitol Home Health | Roger Healthcare

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How Capitol Home Health Gave Clinicians Their Nights & Weekends Back

Industry

Home Healthcare

Location

Texas - San Antonio | Austin | Tempe

Employees

120+ Clinicians

Electronic Health Record

Wellsky

The Results

Proven Impact

>50%

Reduction in OASIS documentation time

Every user cut documentation time by at least half: OASIS notes dropped from roughly 90 minutes to <45 minutes for even first time users.

Productivity point per week for new hires

To maintain trust, productivity expectations increased by just one point a week for new hires only; existing employees retained current standards.

>60%

Reduction in Routine documentation time

Routine visit documentation with Roger allowed clinicians to go from 25 minutes to <10 minutes to complete for even first time users.

Testimonials

“We didn’t change the point structure for our existing clinicians—only new hires, and it was just one extra point per week. That small tweak let us capture the efficiency without hurting morale.”

Jeff Kohn

Chief Financial Officer

“Our first reaction was the sheer time savings, but just as important was giving clinicians a real work-life balance. That was absolutely critical for us.”

Kara Cox

VP of Operations

The Challenge

The Documentation Crisis

CFO Jeff Kohn recalls that incomplete notes in their WellSky EMR were rippling through every downstream workflow. Clinicians often arrived at second visits without the first note, payroll staff spent hours hunting charts, and QA could only flag issues once deadlines were already missed. In short, Capitol was reacting to fires rather than preventing them.

"The documentation problem touched every part of the business—clinician follow‑up visits, QA throughput, billing cycles, and ultimately cash‑flow."

Jeff Kohn, CFO

The SOlution

AI-Powered Operations

Instead of dropping software on overloaded clinicians, Capitol treated implementation as an organizational change initiative. A four‑week pilot with eight volunteer clinicians across all branches proved the time savings in real homes and created internal champions. Daily pre‑shift office hours and ride‑along coaching followed, ensuring every clinician felt confident and supported.

"Competing products were far more expensive and did less. Roger was the only tool comprehensive enough to justify the investment"

Kara Cox, VP of Operations