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Palmeira Increased Staff Productivity
With
AI-Powered Charting

Industry

Home Healthcare

Location

California | Arizona | Nevada

Employees

80+ Clinicians

Electronic Health Record

Wellsky

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The Results

Proven Impact

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10%

Increase in revenue

More productive clinicians meant that Palmeira could increase the visits assigned to their staff, directly
boosting revenue.

80%

Reduction in documentation time

Clinicians now complete OASIS documentation in just 15 minutes and routine notes in 5 minutes, all while maintaining accuracy.

75%

Decrease in QA workload

Roger’s built-in QA scrubber and expedited turnaround times enabled Palmeira’s QA team to significantly reduce
their backlog.

Testimonials
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"My clinicians are no longer resigning due to paperwork. With Roger, we’re saving staff hours, while getting the charts back the same day!"
Genevieve Barter
Chief Executive Officer
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The Challenge

High Staff Turnover & Billing Delays

Palmeira faced a critical documentation crisis where clinicians took weeks to complete and submit clinical notes, creating compliance risks and billing delays. "My clinicians keep resigning because they hate doing the charting work," expressed CEO Genevieve Barter, highlighting how documentation burden was directly impacting staff retention. Palmeira aimed to transform its efficiency by streamlining documentation processes, improving quality, and reducing administrative burden - all without expanding headcount. This initiative was crucial for enhancing staff retention and patient capacity while enabling clinicians to focus more on care delivery rather than paperwork.
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"The Roger team has truly transformed our entire home health operations and been a trusted partner for us for years."
Genevieve Barter, CEO
The SOlution

A Smarter Workflow

Palmeira deployed Roger, an AI documentation assistant that integrated directly with their Wellsky/Kinnser EHR, allowing clinicians to maintain eye contact with patients rather than clicking away at screens. The AI enables real-time voice documentation, guiding clinicians through missing elements during the visit, while simplifying documentation of complex areas like wounds and medications. Several clinicians who had previously left home health returned specifically because Roger allowed them to focus on patient care while still completing bed-side documentation, citing it as the key reason they are now happy to stay in the field.

Increase in Job Satisfaction

Clinicians reported dramatically higher job satisfaction when freed from after-hours documentation to focus on what they love—patient care.

Increase in CMS Star Ratings

Enhanced documentation quality and more thorough patient assessments contribute to higher CMS star ratings and better reimbursement.

Clinician Spotlight

Stories That Matter

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Vijay Mullapudi
Physical Therapist
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"You’ve changed my life! I got out of home health because of the documentation. Roger has made me enjoy being a clinician again, I can actually engage with my patients."

2X
Increase in Job Satisfaction
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Documentation accuracy

"It's often >90% accurate and answers questions exactly as I would have."

Routine visits time savings

"Reduced documentation time from ~20 mins to just under a few minutes."

Advice for PT colleagues

"Just start using it. There’s no substitute for trying it out."

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